RETURNS

 

You have up to 14 calendar days after receiving your art to request a return.

You have another 14 calendar days for the item to be returned to AWinburnART (“we” or “us”).

You will be responsible for the cost of the return.

 

ELIGIBILITY

 

Your item(s) (art and accessories) must be in the same condition you received it, unused and in its original packaging and packaging materials.

We will quote you for the cost of return shipping. Once you’ve paid for the return shipping  

we will email you a return shipping label as well as any further instructions. 

 

Items that are sent back without first requesting a return will not be accepted.

Any and all items marked as “Final Sale” are not eligible for return or refund.

 

To start a return please contact us here.

 

DAMAGES AND OTHER ISSUES

 

We do our very best to ensure your item(s) arrive correctly and as safely as possible. 

If you receive an item that is defective, damaged, or incorrect please contact us here with in 3 business days of receiving the item. We may request photographs of the shipping box as well as the item(s) received. We will email a shipping label for the return. Please return the item in the original box and packaging materials. All items are original one-of-a kind pieces therefore an exact replacement cannot be sent. However, a replacement of equal value may be possible, if not, then a refund will be in order. 

 

Items damaged due to buyers’ negligence will not be accepted. 

 

REFUNDS

 

You will be notified via email once your item(s) have been received, inspected, and whether a refund is approved. If approved, you will be automatically refunded on your original payment method. It can take some time for your bank or credit card company to process and post the refund. Please contact your respective financial institution for an estimated time.